Terms & Conditions
Shipping and Delivery
Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.
Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with Goldleaf c/o Lukas Enterprises. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Goldleaf / Lukas Enterprises shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Goldleaf / Lukas Enterprises
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Goldleaf / Lukas Enterprises reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Goldleaf / Lukas Enterprises has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Delivery of orders would be done address specific not person specific.
Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site .These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
All Duties and taxes for international shipping shall be borne by the customer. Goldleaf / Lukas Enterprises is not liable to pay any Duties or Taxes for International Shipping.
Returns & Exchanges
Goldleaf / Lukas Enterprises acknowledges return of products only limited to direct sale between vendor and consumer. This entails sale online.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Goldleaf / Lukas Enterprises will not be liable to accept the merchandise. In such cases, the customer will have to write in to email@example.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.
ALL couriers of this nature will be borne by the customer themselves. Goldleaf / Lukas Enterprises will only bear the expenses of the transaction after the repair of the merchandise.
In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.
Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves. Goldleaf / Lukas Enterprises will only bear the expenses of the transaction after the repair of the merchandise.
Personalised/Customized products are not subject to return or exchange.
In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months.
After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months.
Note: Any delay in delivery due to unexpected circumstances in transit, order cannot be cancelled. In case of cancellation no credit refund will be provided.
All references to Rupee on this website are in Indian currency. Indian prices are different to International prices due to taxes/duties , and the laws of the countries they have been bought from. In cases of International shipping , prices may vary when logging into the site from different postal codes and locations. Prices are subject to change at any time , without any notifications. All rights to change prices are reserved by Goldleaf c/o Lukas Enterprises
No product can be sold for Indian prices outside the country.
Leather : Reproduction of colors is as accurate as possible, although please note, colors available at the stores may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.
Powder Coating : Some products in our range would have the use of powder coating on them , mainly luggage and trunks. Powder coated products are susceptible to scratches and chipping over time. These products are not meant for heavy use.
Hardware Color : Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.
Defects and Scratches : All our products are hand crafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.
Scratches and Marks: Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.
NOTE: Color variation cannot be subject to rejection of goods or merchandise.
All our Products are dyed in Natural Vegetable Dyes, in accordance to International Standards.
This website and its contents are the property of LUKAS ENTERPRISES and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited and protected under the copyright act , and any such case or person can be prosecuted by law.
Your use of this website or any information on this website is entirely at your own risk. GOLDLEAF / LUKAS ENTERPRISES makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Goldleaf / Lukas Enterprises excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Goldeaf / Lukas Enterprises of those internet sites, nor does Goldleaf / Lukas Enterprises make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites.
To the maximum extent permitted by law (Under the Indian Law), Goldleaf / Lukas Enterprises is not liable to you or anyone else for:
- Any decision, action or inaction taken in reliance on the information in, or connected with, this site.
- Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website.
- Your use or misuse of this website or any information or material contained in this website.
- The loss or modification of information or material transmitted from this website.
- Any defect, technical problem or virus attached to or arising from this website or the server.
- Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website.
- the products displayed being unavailable at any time.
- your inability to access or use the website or any material on the website.
- the loss of confidentiality in any information or material transmitted to or from the website.
To the maximum extent permitted by law, Goldleaf / Lukas Enterprises does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.
We may revise and update our website conditions at any time and your continued usage of this website means you accept those changes. While Goldleaf/Lukas Enterprises aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologize. Please refer back to these website terms & conditions of use from time to time so that you are aware of the revised and current terms and conditions.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices, unless indicated otherwise are in Indian Rupees.
By indicating user's acceptance to purchase any product or service offered on the site, the user is obligated to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.